We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Shipping cost is calculated on a "per order," "per item" or "per pound" basis and is based on the shipping option you select. We sometimes offer free shipping for specific shipping options in select categories, or free shipping sitewide.
Once your order is confirmed, we will prepare your items for shipping. Items may take 1-3 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
Some import charges outside of the U.S. are not covered.
Once your order is placed, we will update you on your order status by email.
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.
Customers are responsible for possible import duties.
Please note that you may be required to pay additional import duties when purchasing our products. These fees are imposed by the customs department of your country or region, and we have no control or prediction over their exact amount. We recommend that you consult your local customs department before making a purchase to understand the relevant regulations and fee information. Please note that any incurred duty fees are the responsibility of the customer. Thank you for your understanding and support!